Frequently Asked Questions
Welcome to the marineM PMIS FAQ section! Here you’ll find answers to common questions about our Port Management Information System.
What is marineM PMIS?
marineM PMIS is a comprehensive digital solution designed to optimise port marine services through real-time data, automation, and efficient resource management. It manages all aspects of the last and first mile of a vessel visit, driving efficiency and sustainability.Who can benefit from marineM PMIS?
Port authorities, tug operators and pilotage companies can all benefit from the enhanced efficiency and sustainability provided by marineM PMIS. This system optimises pilot and tugboat operations, improves resource allocation, and ensures better coordination, leading to smoother port activities and reduced operational costs.How does marineM enhance pilot and tugboat operations?
marineM streamlines these operations by providing real-time data, optimised scheduling, and advanced communication tools. This ensures efficient navigation, reduces wait times, and enhances the coordination between pilots, tugboats, and port authorities.How does marineM support pilot scheduling and dispatch?
marineM uses an AI-powered system to optimise the scheduling and dispatching of pilots, improving efficiency and reducing wait times. The mobile apps capture data in real-time and facilitate the master pilot exchange.What communication features does marineM offer for pilot and tugboat operations?
marineM provides integrated communication systems via IOS and Android apps that facilitate seamless real-time coordination between pilots, tugboats, port authorities, and vessel crews. The apps are built using a store and forward capability to cope with the situation where signal may be imperfect.What features does marineM provide for managing tugboat operations?
marineM offers tools for managing tugboat operations, including maintenance tracking, crew scheduling, and performance monitoring, ensuring efficient and safe manoeuvring within the port. Each tug has access to a moblle app which communicates with the central system in real time.How is marineM PMIS implemented in a port?
We use a PRINCE2 based methodology to run the implementation project following the critical discovery phase which delivers the Business Requirements Document. We assist this exercise with feature templates and documentation.
What training and support are provided?
We offer comprehensive training programs customised to the needs of your varios stakeholders. We us a combination of face to face, video and on-line training, recognising that most users also have their “day jobs”What pricing plans are available for marineM PMIS?
We offer flexible SaaS pricing plans tailored to the needs of different ports and operators. Contact us for a customised quote.Are there any additional costs?
Additional costs may include training, customisations, and ongoing support. We provide a detailed breakdown of all costs upfront and a collaborative change management protocol.What are the key features of marineM PMIS?
Key features include an agent ordering portal, AI-based scheduling support which can be automatic, real-time tracking with updates via multiple mobile apps, sophisticated billing, multiple APIs for ease of integration, a high level of configurability, robust analytics, and importantly, a user-friendly interface.How does marineM PMIS improve port management?
marineM delivers, efficiency and cost savings, improved sustainability, better customer service, increased transparency and audit all tailored to yor particular marine services.What are the system requirements for marineM PMIS?
marineM PMIS requires a modern web browser and an internet connection. It runs on Amazon Web Services AWS. The mobile apps work on IOS and Android devices.Is marineM PMIS secure?
Yes, marineM PMIS employs advanced security measures to protect data and ensure compliance with industry standards. All of which are included in our ISO27001 certification.How can I contact support?
You can reach our support team via email at support@innovez-one.com or call us at +1-800-123-4567.Where can I find more information?
Visit our Resources section for user manuals, video tutorials, and more.
Request a live demo today
We would be more than happy to arrange a live demonstration for you. Our demos are comprehensive and tailored to address the specific needs of your port.